You are here
Frequently Asked Questions
- How much access space is required to get the bouncy castle to the set up area?
- What if there are steps to get to the set area?
- How long does it take to set up the bouncy castle?
- How long does it take to dismantle the bouncy castle?
- Who sets up the bouncy castle?
- Can we move the bouncy castle during the hire period?
- Are the set up and dismantling times included in the hire time?
- How long can I have the bouncy castle?
- What is the latest time I can have the bouncy castle?
- Does someone need to supervise the operation of the bouncy castle?
- How and when is payment made?
- Can I pay on the day of the hire?
- What if my site has no power?
- What is the maximum age allowed on the bouncy castle?
- Is there a weight limit?
- What is the maximum number of children allowed on the castle at one time?
- What happens if it rains?
- What happens if we cancel?
- What surface can the bouncy castle be set up on?
- Can the bouncy castle be in contact with walls or trees etc?
- What happens if we damage the bouncy castle?
- Is there anything else I need to know?
Access ways need to allow for at least 1.5meters of horizontal space.
If there are steps you will need to notify us when making the booking as the bouncy castles weigh between 90kg and 120kg and are difficult to manoeuvre up and down steps.
It takes 10 mins to set up the bouncy castle depending on the type of access.
It takes 15 mins to dismantle the bouncy castle.
The bouncy castle will be set up and dismantled by a King o' the Castle staff member.
No, please do not attempt to move the bouncy castle once set up due to safety requirements.
No, we will set up the castle before the requested hire time starts and it will be taken down after the requested hire time finishes. We do request that there is clear access and there is room to manoeuvre the bouncy castle to the set up area.
Our standard hire time is based on an all day hire, If you need a different hire period please contact us to discuss your requirements.
Depends on your location & time of the year: ie Daylight savings or Winter months but as a rule we prefer the castles to go out between 9 and 10 am and back by 5pm. If you need something different please call with your ideas of times & we will see what we can do.
Yes. For the safety of the children who will use the bouncy castle. A responsible adult over 18 years of age must supervise the jumping castle at all times.
Once you have confirmed your booking you can either make a payment to our bank account or pay cash on the day when the castle is delivered.
You can pay on the day, but this must be done with CASH.
An extra charge will apply if a petrol generator is required.
All our bouncy castles have an age limit of 12 years. We recommend that the children using the bouncy castle are grouped according to age, and only children of a similar age and size use the bouncy castle at the same time for their own safety.
Yes, there is weight limit. The weight limit it is 450kg for our combo castles.
As long as the weight limit is not exceeded we recommend a maximum of 10-12 children on our bouncy castles.
Our castles come with a permanent cover to protect the kids from both sun and rain, this means you can keep having fun!
In the event of strong winds or rain, King of the Castle reserve the right to cancel the booking if we feel safety will be compromised. In this case we will contact you promptly on the day to discuss the matter.
If you cancel within 7 days of the hire then you will be charged a $50 cancellation fee, this can however be transferred to another day & date. In the event that the day is a washout, pouring with rain, no fee is charged.
The bouncy castle can go on grass, dirt, asphalt, concrete or paving as long as the area is flat, and there are no ridges i.e. between a changes of surfaces. Please inform us if the bouncy castle will be erected on a surface that does not allow for pegs to be used (i.e. concrete, paving, asphalt).
No, the bouncy castle must be at least half a meter away from any object. If the bouncy castle is in contact with any object it may cause the bouncy castle to suffer abrasion damage. Also there may be a safety issue if the children on the castle make contact with the object.
If the damage is considered to be malicious then you will be liable for the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the castle is repaired. We keep a record of the condition of our castles and would advise you to check the bouncy castle before the delivery person leaves, and note any problems.
Please be aware that streamers, party poppers, bubble machines, silly string, face paint, chewing gum, food and drink MUST be kept away from the bouncy castle at all times. There is a spoilage / cleaning fee if the castle has any of the above the in it on collection. If the above-mentioned items are in contact with the bouncy castle and it has been damaged it will be considered malicious and you will be liable for the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the castle is repaired.